Delivery manager roles and responsibilities
This guide documents responsibilities of the various delivery managers we have on the GOV.UK Design System team.
Delivery manager / associate delivery manager
The delivery manager(s) will be accountable for the day to day delivery of squad work on the team. In a cycle it’s possible they could work on 1-3 squads, depending on priorities.
Responsibilities include:
- acting as a conduit between the squads and Design System leadership, reporting on delivery progress, escalating risks and issues, and challenging delivery timeframes and expectations when necessary
- determining most appropriate ways of working and delivery methods for each squad you’re working with
- working closely with subject matter experts in squads to facilitate decision making and unblock issues which impede delivery
- organising facilitation of team ceremonies, and updating rotas
- management of team health, values and norms through regular one-to-ones with team members
- ensuring work is visible, tracked and up to date on tools such as GitHub Projects and Jira
- managing team leave, sickness and availability
- purchasing and billing of tooling and infrastructure
- ownership of the team playbook
- onboarding / offboarding of team members
Lead delivery manager
The lead delivery manager is responsible for managing delivery expectations external to the team, and providing support to the delivery manager working with squads.
- support the development of product strategy and benefits case
- build a roadmap to deliver product strategy
- determine cycle briefs (in collaboration with other team leads)
- risk management and escalation external to the team, and management of stakeholder expectations
- governance and reporting to senior leadership
- recruitment and contractor management
- support, consultation and coaching of other delivery managers on the team
Tasks
| Activity | Owner |
|---|---|
| Report progress to team leads | Kam & Izabela |
| Write GOV.UK weeknote updates | Rota between Kam & Izabela |
| Establish ways of working within squads | Kam & Izabela |
| Facilitate decision making within squads | Kam & Izabela |
| Organise team-wide ceremonies | Kam |
| Support team-wide health and performance | Kam & Izabela |
| Facilitate the use of collaboration techniques within squads | Kam & Izabela |
| Organise away days | Izabela |
| Manage leave, sickness and availability | Kam & Izabela |
| Account management of tooling and infastructure | Izabela |
| Ownership of the team playbook | Kam & Izabela |
| Onboarding and offboarding of team members | Kam |